Wednesday, September 5, 2012

Vendor Care


When planning your wedding, it is extremely important to pick ALL of your vendors with great care!  It’s a lesson a lot of us have learned the hard way.  With options like Kijiji, Caig’s List, Groupon, etc., it is  great temptation to find vendors that will provide the services you desire at a cheap rate.  While it seems like a great idea to use these discounted vendors, you HAVE to do serious research into their credentials and abilities long before you sign on any dotted lines!

Let me give you a pretty clear example.

A Bride and Groom hired us to provide a candy buffet for their wedding.  The Bride had the thought that candy apples would be a perfect addition to the table, we agreed.  We immediately went on the hunt for an economical but reliable candy apple maker.  Using Kijiji, we found, what we thought, was a perfect choice.

The request was white chocolate apples with fuscia drizzle.

Our vision (ish):

                     

What was delivered:

These apples were far from acceptable, and far from what we expected! They were ordered from a seemingly knowledgeable candy maker who has done candy apple favours for many weddings with great success. (Something we now question.)

While a picture is worth a thousand words, remember vendors are not going to post pictures of their failures with their ad! Insist on seeing* a sample of what you're purchasing BEFORE purchasing!!!     *Seeing - with your own eyes - not a picture!

How we fixed our problem:

Fortunately we were able to get last minute help from The Fudge Factory in the heart of tourism central in Niagara Falls. They happily and quickly made apples for us that were fantastic and picture perfect!

A serious lesson was learned this day…one we need to pass on to all our Brides, Grooms and fellow wedding vendors… know who you hire and if you want to take a chance with someone new…MAKE SURE YOU HAVE BACK UP!!!

Many, many, thanks to The Fudge Factory for their incredible customer service! (And for saving our reputation!) 

Lesson Learned!
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